At BeesoulSports, our commitment is to provide you with quality products and an exceptional shopping experience. We recognize that there may be occasions when you need to return a purchase. To ensure a smooth and fair process, our Return and Refund Policy outlines the procedures and conditions for returning items.
1. Return Eligibility:
1.1. Unwanted Items: If you change your mind about a purchase or are unsatisfied with it, you can return the item within 30 days from the date of purchase.
1.2. Damaged or Defective Items: If you receive a product that is damaged, defective, or not as described, please contact us immediately.
2. Return Process:
2.1. Request a Return: To initiate a return, please contact our customer support team at Support@BeesoulSports.com or call +1 (647)-803-4189 within the specified timeframes for eligibility. We will guide you through the process.
2.2. Packaging: Ensure that the item is in its original packaging and condition. Items must be unworn, unused, and free from any damage.
2.3. Include Documentation: Include a copy of your receipt or proof of purchase, the order number, and the email used at checkout.
3. Return Shipping:
3.1. Shipping Costs: We will cover the cost of return shipping for damaged or defective items. For unwanted items, you may be responsible for the return shipping costs.
3.2. Use Provided Shipping Label: To ensure a smooth and secure return process, we recommend using the provided shipping label for all returns.
4. Refund or Replacement:
4.1. Inspection: Once we receive the returned item, we will inspect it to ensure it meets our return eligibility criteria.
4.2. Refund: If your return is approved, we will issue a refund to your original payment method within 3 business days. Please note that it may take additional time for your financial institution to process the refund.
4.3. Replacement: In the case of damaged or defective items, we may offer a replacement based on product availability.
5. Contact Us: If you have any questions or need assistance with your return, please feel free to contact our customer support team:
- Email: Support@BeesoulSports.com
- Phone: +1 (647)-803-4189
6. Address for Returns:
We value your trust in BeesoulSports and appreciate your cooperation. Your satisfaction is our priority, and we are here to assist you with any return-related inquiries or concerns. Thank you for choosing BeesoulSports.